Accomplished and motivated Customer Service professional with 10+ years of diverse experience in management, customer service, and data collection in a variety of industries. Expertise in data analysis for teams to determine the best actions. Exceptional skills in computer operating systems, software programs, and resolving issues for customers. Innovative communicator with superior multi-tasking skills to meet goals.

Professional Experience

Experis, Inc. | Milwaukee, WI
Data Collection Associate | April 2021 - Present

  • ●  Utilize 10 superior data collection strategies while adhering to all privacy policies and regulations

  • ●  Report and evaluate all data collection findings and make recommendations to management

  • ●  Troubleshoot equipment at home providing customer support to improve the quality of research

  • ●  Analyze data from various sources identifying trends and patterns in consumer spending habits

  • ●  Create a data visualization tool to increase the efficiency of the data collection process by 10%

    Alltech Investigations | New York, NY
    Security Guard | December 2013 -December 2020

  • ●  Served as a point of contact for all customers and all incoming/outgoing shipments to ensure security

  • ●  Trained 15 new security guards in safety and emergency response procedures

  • ●  Conducted 10 property inspections and reported property deficiencies to increase safety awareness

    Full-Time Caregiver | New York, NY | April 2011 - December 2013

  • ●  Served as a full-time caregiver to an elderly relative to improve the care and wellbeing of the person

  • ●  Assisted with daily tasks such as feeding, transport to medical appointments, and household tasks

  • ●  Advocate on patient’s behalf to insurance/medical companies to ensure proper care was being given

    Country-Wide Insurance | New York, NY
    Claims Examiner, Litigation/Arbitration Analyst | October 2008 - April 2011

  • ●  Analyzed 50-80 documents to confirm regulations were met and monitored for fraudulent activity

  • ●  Provided peer training, on-boarding, technical assistance, case consultation, and general support

    while simultaneously managing a significant individual caseload of over 100 accounts

  • ●  Saved the insurance company 20-40% on arbitration settlements through negotiations with parties

  • ●  Performed the creation of defense packages containing 30-50 pages per case and provided analysis

    and recommendations to counsel on defenses of open arbitration cases

    Core Competencies

    Customer Service, Account Management, Communication, Leadership, Training, Supervision, Critical Thinking, Problem Solving, Data Analysis, Time Management, Windows PC and MAC Operating Systems, Troubleshooting & Diagnosing Issues, Negotiations, Microsoft Office Applications, Compliance Standards

    Education
    Bachelor of Arts in Telecommunications     - Pennsylvania State University, University Park, PA.

    Notary Public State of New York